JM Precision Home Services Privacy Policy
Effective Date: April 15, 2026
Last Revised: September 30, 2026
JM Precision Home Services values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, contact us, request an estimate or on-site evaluation, schedule service, communicate with us, or hire us for our services.
Our services include handyman repairs, decks, stairs, carpentry, painting, drywall, doors, fence and gate repairs, exterior property repairs, and residential or commercial property maintenance.
1. Information We Collect
We collect only the information reasonably necessary to provide our services, communicate with customers, manage projects, process payments, market our business, and operate JM Precision Home Services.
Information we may collect includes:
Contact Information
Name, phone number, email address, mailing address, jobsite address, and other contact information you voluntarily provide.
Project Information
Photos, videos, measurements, project descriptions, drawings, blueprints, site conditions, repair concerns, inspection details, property access information, gate codes when voluntarily provided, utility information, and other information needed to evaluate, estimate, schedule, or perform work.
Scheduling and Communication Information
Phone calls, voicemails, text messages, emails, appointment details, estimate requests, service history, project updates, change requests, customer preferences, and other communications with us.
Payment and Billing Information
Billing address, estimates, invoices, payment history, payment status, deposits, and limited payment-related information.
Payment card and banking information may be processed through third-party payment processors or business software providers. JM Precision Home Services does not intentionally store full credit card numbers.
Website and Technical Information
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referral source
- Website activity
- Approximate location information
- Advertising or campaign attribution information
- Cookie and analytics information
This information may be collected through cookies, analytics tools, tracking pixels, advertising platforms, or similar technologies.
2. How We Use Your Information
We may use collected information to:
- Respond to inquiries and estimate requests.
- Schedule appointments and on-site evaluations.
- Prepare quotes, estimates, proposals, and project scopes.
- Perform approved handyman, deck, stair, fence, painting, drywall, door, carpentry and property maintenance services.
- Coordinate employees, technicians, subcontractors, suppliers, and equipment.
- Communicate about scheduling, weather delays, equipment availability, materials, utilities, permits, site access, or project conditions.
- Send project updates and service-related communications.
- Send estimates, invoices, receipts, deposits, payment reminders, and account notices.
- Process payments.
- Document property and project conditions before, during, and after work.
- Maintain project records.
- Handle warranties, follow-ups, disputes, insurance matters, and customer service requests.
- Improve our services, website, marketing, customer experience, and internal operations.
- Measure advertising and marketing performance.
- Protect against fraud, misuse, unauthorized activity, or security threats.
- Comply with applicable business, tax, accounting, insurance, licensing, regulatory, and legal requirements.
- Protect the rights, property, safety, and legitimate interests of JM Precision Home Services, our customers, employees, technicians, subcontractors, suppliers, and others.
3. Phone Calls, Text Messages, and Email Communications
When you contact JM Precision Home Services or provide us with your phone number or email address, we may contact you regarding your request, estimate, appointment, project, account, or other business-related matters.
Service-related communications may include:
- Estimate or quote follow-ups
- Appointment confirmations
- Scheduling updates
- On-site evaluation information
- Project updates
- Weather or scheduling delays
- Material or equipment updates
- Change-order discussions
- Invoices and payment reminders
- Warranty communications
- Customer service messages
- Other communications related to an existing or requested service
Providing your contact information allows us to communicate with you about services you have requested or an existing business relationship.
4. SMS/Text Messaging
JM Precision Home Services may use text messaging to communicate with customers and prospective customers.
Where required, promotional or marketing text messages will only be sent to individuals who have provided appropriate consent.
By opting in to receive marketing or promotional text messages from JM Precision Home Services, you agree that:
- Message frequency may vary.
- Message and data rates may apply.
- Consent to receive marketing text messages is not a condition of purchasing our services.
- You may reply STOP to opt out of promotional text messages.
- You may reply HELP for assistance.
After receiving a valid STOP request, we will take reasonable steps to stop further promotional text messages to that number.
Opting out of marketing communications does not necessarily prevent us from sending communications that are necessary to complete an active transaction, project, appointment, invoice, warranty request, or other service-related matter when permitted by law.
Wireless carriers are not responsible for delayed or undelivered messages.
We do not sell, rent, share, or disclose phone numbers or SMS/text messaging opt-in information or consent to third parties or affiliates for their own marketing, advertising, or promotional purposes.
We may provide limited information to service providers that help us deliver text messages or operate our customer communication systems, but only as reasonably necessary to provide those services on our behalf.
5. Email Marketing
We may occasionally send customers or prospective customers promotional emails regarding services, seasonal maintenance, special offers, company updates, or other relevant information.
Marketing emails will provide a reasonable method for opting out or unsubscribing from future promotional emails.
Unsubscribing from promotional emails does not prevent us from sending necessary service-related communications such as estimates, invoices, appointment information, project updates, warranty information, or administrative notices.
6. Photos, Videos, and Project Media
We may take or receive photographs and videos of jobsites, property conditions, equipment, materials, completed work, or work in progress.
Project media may be used for:
- Estimating
- Project planning
- Documentation
- Quality control
- Employee or subcontractor coordination
- Insurance documentation
- Warranty documentation
- Dispute resolution
- Internal recordkeeping
- Training
- Marketing
- Website content
- Social media
- Before-and-after examples
- Portfolio purposes
We will not intentionally publish content that clearly identifies private personal information, sensitive documents, access codes, financial information, or other highly sensitive customer information.
When appropriate, project photos that do not reveal sensitive information may be used for marketing or portfolio purposes.
Customers may request that we not use photos of their project for marketing purposes by contacting us.
7. How We Share Information
JM Precision Home Services does not sell or rent your personal information.
We may share limited information when reasonably necessary with the following parties:
Employees, Technicians, and Subcontractors
Information may be provided to employees, technicians, subcontractors, or other workers as necessary to inspect, estimate, schedule, manage, or complete your project.
Suppliers and Service Providers
We may share information with suppliers, equipment providers, material vendors, delivery providers, business software companies, scheduling platforms, customer relationship management systems, payment processors, accounting systems, email providers, text messaging providers, website hosting providers, analytics companies, advertising platforms, insurance providers, and other vendors that assist us in operating our business.
Information is shared only to the extent reasonably necessary for those services. Our current service providers may include QuoteIQ for customer requests and related customer-management services; Google Analytics for website measurement; and website hosting, email, payment, and other operational providers.
Professional Advisors
Information may be shared with accountants, bookkeepers, attorneys, insurance representatives, consultants, financial professionals, or other professional advisors when reasonably necessary for business, tax, accounting, insurance, legal, or compliance purposes.
Legal and Government Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable laws or regulations.
- Respond to a subpoena, court order, legal process, or lawful government request.
- Address licensing or regulatory requirements.
- Process or defend an insurance claim.
- Investigate fraud, theft, misuse, or security concerns.
- Resolve a dispute.
- Establish or defend legal rights.
- Protect the rights, property, or safety of JM Precision Home Services, our customers, employees, subcontractors, suppliers, or others.
Business Transactions
If JM Precision Home Services is reorganized, converted into another legal structure, sold, merged, or transfers some or all of its business assets, customer and business records may be transferred as part of that transaction, subject to applicable law.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, destruction, or loss.
However, no website, electronic communication, storage system, or data transmission method can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive information through normal email, text messages, or website forms unless specifically requested through an appropriate secure method.
Examples include:
- Social Security numbers
- Full payment-card information
- Online banking passwords
- Account passwords
- Other highly sensitive financial or identification information
9. Data Retention
We retain customer, estimate, project, communication, billing, and business records for as long as reasonably necessary to:
- Provide services.
- Maintain project history.
- Manage warranties.
- Maintain accounting and tax records.
- Meet insurance requirements.
- Resolve disputes.
- Support legal claims or defenses.
- Comply with applicable laws and regulations.
- Maintain legitimate business records.
When information is no longer reasonably required, we may delete, archive, destroy, or de-identify it in accordance with our normal business practices and applicable legal requirements.
10. Your Privacy Choices
You may contact JM Precision Home Services to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Opt out of promotional emails.
- Opt out of promotional text messages.
- Request that project photos not be used for marketing purposes.
- Ask questions about how your information is collected, used, stored, or shared.
Certain information may need to be retained for legal, tax, accounting, insurance, warranty, contractual, dispute-resolution, or legitimate business purposes.
We may need to verify your identity before responding to certain privacy-related requests.
11. Cookies, Analytics, and Advertising Technologies
Our website may use cookies, analytics tools, tracking pixels, advertising technologies, and similar tools.
These technologies may help us:
- Understand how visitors use our website.
- Measure website traffic.
- Determine which pages or services receive the most interest.
- Improve website functionality.
- Measure advertising performance.
- Track conversions from advertising campaigns.
- Understand how customers found our business.
- Conduct remarketing or retargeting when permitted.
- Improve our marketing and customer experience.
We currently use Google Analytics to measure website activity and campaign performance. QuoteIQ service-request links may collect information directly under QuoteIQ's privacy practices when you submit a request. If enabled for an advertising campaign, we may also use the Meta Pixel or similar advertising technologies to measure conversions, create advertising audiences, and improve ad performance.
Third-party companies, including website, analytics, advertising, and marketing providers, may place or access cookies or similar technologies through our website.
You can typically adjust your browser or device settings to limit or refuse cookies. Disabling certain cookies may affect some website features.
12. Children's Privacy
Our website and services are intended for homeowners, property owners, property managers, landlords, contractors, businesses, and other adult customers.
We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.
13. Data Breach Notification
JM Precision Home Services will take reasonable steps to investigate and respond to suspected unauthorized access to personal information.
If a data breach involving personal information requires notification under applicable Tennessee or federal law, we will provide legally required notifications to affected individuals or authorities within the time periods required by applicable law.
Under Tennessee law, notification of certain qualifying security breaches generally must be provided to affected Tennessee residents within 45 days of discovery or notification of the breach, subject to applicable exceptions and legally authorized delays.
14. Third-Party Websites and Platforms
Our website, emails, text messages, invoices, estimates, or other communications may contain links to third-party websites or services.
These may include:
- Payment processors
- Customer management or scheduling platforms
- Review websites
- Social media platforms
- Mapping services
- Financing providers
- Material or equipment suppliers
- Other third-party services
JM Precision Home Services is not responsible for the privacy practices, terms, security, or content of websites and platforms that we do not own or control.
You should review the privacy policies of third-party services before providing sensitive personal information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our services
- Our business operations
- Technology or software
- Marketing practices
- Legal or regulatory requirements
- Privacy and security practices
When we make changes, the updated Privacy Policy will be posted on our website with an updated revision date.
Your continued interaction with JM Precision Home Services after an updated policy becomes effective will be subject to the updated policy to the extent permitted by applicable law.
16. Contact Us
For questions, privacy requests, or concerns regarding this Privacy Policy or the way JM Precision Home Services handles personal information, contact us at:
JM Precision Home Services
Cleveland, Tennessee
Email:info\@jmprecisionhomeservices.com
Phone: 423-225-2454
Website: www\.jmprecisionhomeservices.com